Powell River’s Heating & Cooling Specialists

Solving HVAC Requirements in Powell River, BC

Name: Tempco Heating & Cooling Specialists
Address: 7239 Duncan Street, Powell River, BC, V8A 5M6, CA
Telephone: 604-485-5352
Rating: 5

Tempco Heating & Cooling Specialists have built a reputation over the years for quality HVAC products and services throughout Powell River. We have successfully met the expectations of the residents of Powell River for over 10 years and have received great customer ratings. Our foundation consists of efficient, reliable and cost-effective heating, air conditioning and indoor air quality products from York.

Our highly trained, updated HVAC specialists provide you with the most innovative, respected, and proven options in heating and cooling in the market. We ensure year-round home enjoyment by helping you with the most reliable heating and cooling services. There’s no better choice for system installation/replacement, repair, and regular upkeep than Tempco Heating & Cooling Specialists.

How We Began

15 years ago, Tye Leishman got an idea to start a local business focused on providing the best customer service, employing the highest trained technicians, and at the same time supporting the community as a whole. Tempco, Powell River’s Heating & Cooling Specialists, was born, and the idea has been very successful. Due to its high level of professionalism, many customers initially think that Tempco is a franchise. Tempco is 100% locally owned, operated and completely independent. 100% Powell River.

Whether you are considering upgrading your existing home heating system, have your existing heating system tuned up and inspected to be ready for this winter, or even looking to add air conditioning to your home for next summer’s heat, Tempco is the #1 trusted choice Powell River homeowners have been choosing for over 12 years. Tempco has been helping homeowners save money and improve the comfort of their home by upgrading their existing heating systems and air conditioning with the installation of highly efficient heat pumps, natural gas furnaces, and Regency gas fireplaces, including Rinnai natural gas tankless hot water heaters. Tempco is 100% locally owned and operated. Tempco is the factory authorized specialist in Powell River for YORK heating systems, gas fireplaces, FUJITSU and MITSUBISHI highly efficient heating & cooling systems, and can provide expert service and repairs for all manufacturers models. If you require service, Tempco is the one to call.

Tye is extremely proud of the expertise and capability of the highly trained team members. They include Matt McDowell, Colin Turner, Dean Merrick, André Huiberts, Mike D’onofrio, Alex Mitchell, Cole Stewart, John Rapp, Jeanette Haas, Crystal Burnett, Shannon Thompson, and Nicole Bicknell. Tempco HVAC (Heating, Ventilation, Air Conditioning) technicians are expertly trained to handle any heating, air conditioning or commercial refrigeration requirements. Company qualifications include government Red Seal certified tradesmen, including refrigeration journeymen, electrical journeymen and gas fitters. “Being an electrical contractor enables us to complete a variety of different jobs from start to finish, without the need to hire outside sub-contractors,” says Leishman. Tempco truly is “your one stop local HVAC shop”.

Crystal, Shannon, and Nicole are the ones to talk to when you are in need of a service. “We know that having the right people on the job is just as important as choosing the right equipment,” says Tye.

With energy efficiency and rising energy costs on everyone’s minds these days, Tempco is proud to offer many different choices for upgrading your existing heating system with attractive homeowner rebates available. FortisBC and York are offering up to a $1,000 rebate for customers who convert their primary heating source from oil, propane or wood to natural gas, and install both an eligible ENERGY STAR® natural gas heating system. When you are upgrading your existing natural gas furnace to a new high efficient gas furnace, there are rebates available up to $1000. Also, BC Hydro has a rebate of up to $6000 on select air-source heat pumps. Now is the perfect time to consider investing in high-efficiency for your home, and enjoy year-round money saving comfort.

Because of the mild West Coast climate, Powell River is one of the best locations for an air source heat pump. Tempco offers two types of heat pumps: forced air units, using your existing air ducts, and ductless units that can be installed in homes to replace existing inefficient electric baseboard heaters. “As the YORK HVAC dealer for Powell River, Tempco staff have had the opportunity to tour the York factory in Wichita, Kansas” says Tye. “We have such a great relationship with YORK, it just adds to the high level of service and expertise we are able to offer to Powell River homeowners.”

Tempco staff encourages all the current and future customers to drop by and visit the staff at 7239 Duncan Street. Tempco has an operational heat pump on display as well as lots of information on all of their energy efficient products. Tempco employees are always happy to provide details on their products and services. Whether you are considering installing a new high efficiency heating system, air conditioning, or want to ensure your existing heating system is operating at maximum efficiency, you can send an email to office@tempcohvac.com or contact Tempco at 604-485-5352.

Personal Information Protection Policy

Tempco Heating & Cooling Specialists

Personal Information Protection Policy

At Tempco Heating & Cooling Specialists, we are committed to providing our clients and customers with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our clients and customers, protecting their personal information is one of our highest priorities.

While we have always respected our clients’ and customers’ privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information as a result of British Columbia’s Personal Information Protection Act (PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use and disclose personal information.

We will inform our clients and customers of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.

This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting clients’ and customers’ personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our clients’ and customers’ personal information and allowing our clients and customers to request access to, and correction of, their personal information.

Definitions

Personal Information: means information about an identifiable individual E.g., including name, home address and phone number, credit history, employment information. Personal information does not include contact information (described below).
Contact information: means information that would enable an individual to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number. Contact information is not covered by this policy or PIPA.
Privacy Officer: means the individual designated responsibility for ensuring that Tempco Refrigeration & Air Conditioning Ltd. complies with this policy and PIPA.

Policy 1 – Collecting Personal Information
1.1 Unless the purposes for collecting personal information are obvious and the client or customer voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.

1.2 We will only collect client and customer information that is necessary to fulfill the following purposes:
- To verify identity
- To verify creditworthiness
- To identify client and customer preferences
- To understand the needs of our clients and customers
- To open and manage an account
- To deliver requested products and services
- To enroll the client in a program
- To send out industry information
- To contact our clients and customers
- To ensure a high standard of service to our clients and customers
- To meet regulatory requirements
Policy 2 – Consent
2.1 We will obtain client and customer consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent).

2.2 Consent can be provided orally, in writing or electronically or it can be implied where the purpose for collecting, using or disclosing the personal information would be considered obvious and the client or customer voluntarily provides personal information for that purpose.

2.3 Consent may also be implied where a client or customer is given notice and a reasonable opportunity to opt-out of his or her personal information being used for mail-outs, the marketing of new services or products, fundraising and the client or customer does not opt-out.

2.4 Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), clients and customers can withhold or withdraw their consent for Tempco Refrigeration & Air Conditioning Ltd. to use their personal information in certain ways. A client’s or customer’s decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist the client or customer in making the decision.

2.5 We may collect, use or disclose personal information without the client’s or customer’s, knowledge or consent in the following limited circumstances:
- When the collection, use or disclosure of personal information is permitted or required by law
- When the personal information is available from a public source (e.g., a telephone directory)
- When we require legal advice from a lawyer
- For the purposes of collecting a debt
- To protect ourselves from fraud
- To investigate an anticipated breach of an agreement or a contravention of the law
Policy 3 – Using and Disclosing Personal Information
3.1 We will only use or disclose client or customer personal information where necessary to fulfill the purposes identified at the time of collection or for a purpose reasonably related to those purposes such as:
- To conduct client, customer surveys to enhance the provision of our services
- To contact our clients or customers directly about products and services that may be of interest
3.2 We will not use or disclose client or customer, personal information for any additional purpose unless we obtain consent to do so.

3.3 We will not sell client or customer lists or personal information to other parties
Policy 4 – Retaining Personal Information

4.1 If we use client or customer personal information to make a decision that directly affects the client or customer, we will retain that personal information for at least one year so that the client or customer has a reasonable opportunity to request access to it.

4.2 Subject to policy 4.1, we will retain client and customer personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.
Policy 5 – Ensuring Accuracy of Personal Information

5.1 We will make reasonable efforts to ensure that client and customer personal information is accurate and complete where it may be used to make a decision about the client or customer or disclosed to another organization.

5.2 Clients and customers may request a correction to their personal information in order to ensure its accuracy and completeness. A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.

A request to correct personal information should be forwarded to the Privacy Officer

5.3 If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal information in the previous year. If the correction is not made, we will note the clients’, customers’ correction request in the file.
Policy 6 – Securing Personal Information

6.1 We are committed to ensuring the security of client and customer, personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.

6.2 The following security measures will be followed to ensure that client and customer, personal information is appropriately protected:

The use of locked filing cabinets; physically securing offices where personal information is held; the use of user IDs, passwords, encryption, firewalls; restricting employee access to personal information as appropriate (i.e., only those that need to know will have access; contractually requiring any service providers to provide comparable security measures.

6.3 We will use appropriate security measures when destroying client’s, customer’s personal information such as shredding documents and deleting electronically stored information.

6.4 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
Policy 7 – Providing Clients and Customers Access to Personal Information

7.1 Clients and customers have a right to access their personal information, subject to limited exceptions.

7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought.

7.3 Upon request, we will also tell clients and customers, how we use their personal information and to whom it has been disclosed if applicable.

7.4 We will make the requested information available within 30 business days or provide written notice of an extension where additional time is required to fulfill the request.

7.5 A minimal fee may be charged for providing access to personal information. Where a fee may apply, we will inform the client or customer of the cost and request further direction from the client or customer on whether or not we should proceed with the request.

7.6 If a request is refused in full or in part, we will notify the client or customer in writing, providing the reasons for refusal and the recourse available to the client or customer.
Policy 8 – Questions and Complaints: The Role of the Privacy Officer or Designated Individual

8.1 The Privacy Officer is responsible for ensuring Tempco Refrigeration & Air Conditioning Ltd.’s compliance with this policy and the Personal Information Protection Act.

8.2 Clients and customers should direct any complaints, concerns or questions regarding Tempco Refrigeration & Air Conditioning Ltd.’s compliance in writing to the Privacy Officer. If the Privacy Officer is unable to resolve the concern, the client or customer may also write to the Information and Privacy Commissioner of British Columbia.

Contact information for Tempco Refrigeration & Air Conditioning Ltd.’s Privacy Officer or designated individual:

Jeanette Leishman, CPA, CA

7239 Duncan Street, Powell River, BC, V8A 5M6

Phone: 604-485-5352
Fax: 604-485-6089

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